Privacy Policy
This policy explains how Goldbach Financial GmbH collects, uses, and protects personal data in connection with this website and our debt collection and credit servicing activities.
On this page
1. Data controller
The data controller responsible for personal data processed through this website is Goldbach Financial GmbH, Seligenstädter Straße 100, 63791 Karlstein a. Main, Deutschland. You can reach us at support@goldbach-financial.ltd or +49 6188 306300.
2. Information we collect
We may collect the following categories of information:
- Contact details you submit through our contact form, such as your name, email address, and message content.
- Account and case-related information relevant to a debt collection or credit servicing matter, where you correspond with us about a specific case.
- Technical information such as browser type, device type, and pages visited, collected through cookies as described in our Cookie Policy.
3. How we use information
We use personal data to respond to enquiries submitted through this website, to administer debt collection and credit servicing cases, to meet our legal and regulatory obligations, and to maintain the security and functioning of this website. We do not use information collected through this website for unrelated marketing purposes without your consent.
4. Legal basis for processing
Where we process personal data in connection with a debt collection or credit servicing case, our legal basis is typically the performance of a contract with a creditor client, or our legitimate interest in administering receivables. Where you contact us voluntarily through this website, our basis is your consent and our legitimate interest in responding to your enquiry.
5. Sharing of information
We may share information with the creditor on whose behalf a case is being administered, with professional advisers where necessary, and with public authorities where required by law. We do not sell personal data to third parties.
6. Data retention
Case-related information is retained for as long as necessary to administer the relevant account and to meet statutory retention obligations under German commercial and tax law. Contact form submissions unrelated to an active case are retained only as long as needed to address the enquiry.
7. Your rights
Under the General Data Protection Regulation, you have the right to request access to, correction of, or erasure of your personal data, to object to or restrict certain processing, and to request data portability where applicable. You also have the right to lodge a complaint with your local data protection supervisory authority.
8. Cookies
This website uses cookies to operate correctly and, with your consent, to understand how visitors use the site. Full details are set out in our Cookie Policy.
9. Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, consistent with the sensitivity of the information involved.
10. Contacting us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at support@goldbach-financial.ltd or write to us at the address above.